SUPPORT

We are here to help. Have any questions about espin eBikes? Simply find the appropriate espin email address below and one of our representatives will get back to you shortly.

Return service

We offer a 7 day money back guarantee if you are not completely thrilled with your Espin after you receive it.

General Inquiries

For questions about Espin pedal-assist eBikes or general inquiries of any kind, please contact hello@espinbikes.com

Press and Media

For press and media inquiries, please contact yina@espinbikes.com

Dealers

If you are a North American bike retailer interested in learning more about Espin pedal-assist eBikes, please contact josh@espinbikes.com

Corporate solution

Espin pedal-assist eBikes are a great solution for your company’s transportation needs.
With Espin pedal-assist eBikes you encourage a healthy and sustainable way of getting around that is fun, good for the earth, and has health benefits.
Try it out by requesting a demo for your company
If you are interested please email us at demo@espinbikes.com

WARRANTY

Every Espin pedal-assist eBike comes with a 12-month warranty for all components and a 3-year warranty for the frame.
The warranty coverage only applies to the original registered owner of the Espin pedal-assist eBike and is not transferable. Warranty does not cover normal wear and tear, failures due to abuse, neglect, improper repairs, improper maintenance, modification or accidents.

FAQ

General Questions About Espin pedal-assist eBikes

What is the difference between Espin’s Sport and Flow eBikes?

The SPORT comes in a 20 inch diamond frame and is for riders looking for a more sporty and aggressive riding style.

The Flow is a European inspired design built for the urban commuters who wants to zip through traffic and ride comfortably. Elegant 17” step through frame that allows you to mount and dismount easily and safely anytime you want.

Can I ride my Espin pedal-assist eBike in the rain?

Yes, we have waterproofed all the wiring and electrical connections so it can withstand rain. Of course, one should not let the bike just completely soak in the rain if possible, but there is no need to worry about riding in rain.

How much does an Espin pedal-assist eBike weigh?

Espin pedal-assist eBikes weigh in at 47 lbs so they are heavier than your typical fixie bike or road bike but in comparison to other eBikes, they are still on the lighter side. Your typical eBike will weigh closer to 60 or 70 lbs. We’ve tried to make it as light as we can without compromising the strength of the frame. The frame is made of aerospace grade aluminum so it still holds up to the strength test while being lighter than standard aluminum.

What type of brakes does the Espin pedal-assist eBike have?

The Espin pedal-assist eBike has mechanical disc brakes for both the front and rear wheels.

What type of saddle does an Espin pedal-assist eBike have?

Espin pedal-assist eBikes come equipped with the Selle Royal Freeway saddle with a soft-touch cover and shape memory. Our saddles use slow fit foam which is a visco-elastic material that molds to the rider’s body and guarantees a uniform weight distribution. Our saddles also reduce shock and vibrations to give you the most comfortable ride.

What is Espin made of?

Espin pedal-assist eBikes are made from 6061 aerospace grade aluminum alloy.

What is the maximum recommended weight limit?

The recommended maximum weight limit is ~250 lbs

Can I assemble it myself?

Yes! The assembly takes less than 15 minutes and we even provide all the tools you need. If you run into any issues, you can follow along in the assembly video:

eBike Questions

What is an electric bike (eBike) and what makes it different than a regular bike?

An electric bike is just like a regular bike, except for 4 main electrical components: the battery, motor, controller and display. Other than that, it will function and ride just like a normal bicycle. The Espin eBike is a pedal assist bike, which uses the motor to increase the power created when you pedal. So it rides and turns just like a regular bike, it just makes riding easier, especially up hill.

Do I need a license to ride an eBike?

No, federal law treats electric bikes just like a normal bicycle as long as it is limited to 20 mph while being powered by the motor and has less than 750 watts of power. Each state has different speed restrictions so you should check your DMV for additional information. California has categorized electric bikes into 3 tiers:

Tier 1 – pedal assist bikes with a max speed of 20 mph and less than 750 watts of power

Tier 2 – Throttle on demand bikes that have a max speed of 20 mph and less than 750 watts of power

Tier 3– “speed pedelec” bikes with a max speed of 28 mph and less than 750 watts of power

Espin pedal-assist eBikes are Tier 3 electric bikes.

Technical Questions

What type of battery does Espin use?

Lithium-ion 18650 panasonic cells

What is the range on a single charge?

Depending on how you ride your Espin pedal-assist eBike, a single charge can go anywhere from 25-50 miles.

How long does that battery take to fully charge?

A full charge takes approximately 4.5 hours. The battery is detachable from the frame so you can easily charge the battery when you are at home, work or even while you are sitting at a coffee shop.

How long until a battery needs to be replaced?

The battery is expected to last about 2-4 years or around 500 charge cycles

What is the max speed?

The max speed for the Espin pedal-assist eBike is 25 mph however, we encourage riders to only ride as fast as they are comfortable with. For many riders, 15 mph will already feel fast enough but of course, you always have the option to go up to 25 mph if you are feeling a little more daring.

What type of tires does Espin use?

Espin pedal-assist eBikes use Kenda Kwest 26 x 1.95 tires with reflective strips for safer night riding. These are solid tires that are ideal for city riding. Soft enough to give you a comfortable ride yet hard and thick enough to handle sharp turns and not get interrupted by small sharp objects.

What maintenance is required?

Maintenance is exactly the same as a regular bike other than the four main electrical components: battery, motor, controller, display. You should do basic tune ups on your bike after the first 100 miles. Regular tire pressure checking is important as you want to keep your tires inflated for maximum riding comfort. Other than that, the electrical components should require minimal maintenance and if any issues arise, please follow the instructions to diagnose the issue, which will be included in the user manual. If you are still unable to fix the problem, please submit a warranty claim and we will process your claim as soon as we can as we understand you want to get back on the road as quickly as possible.

Can an Espin be serviced at any bicycle shop?

Yes, any bicycle shop can make repairs on your bike.

If there is anything that wasn’t answered please let us know and we will get back to you shortly!